Frequently Asked Questions

If the venue has a stable internet connection, we recommend using cloud delivery with the browser version. It is easy for participants to access from their smartphones, and because cloud delivery uses HTTPS communication, it is easier for participant phones to scan card number QR codes. If the venue does not have an internet connection, please consider local delivery with the Windows version.

Yes. Even for small events, cloud delivery is useful because QR codes can be scanned with the camera. If you plan to use smartphone linking, please consider cloud delivery because participants can more easily scan the card number QR code.

If you use local delivery with the Windows version, you can operate without an internet connection. Please consider using it on the same local network inside the venue.

For a first live event, the combination of the browser version, cloud delivery, and BINGO LINK official bingo cards is the most reassuring choice. We also recommend checking the participant app and staff app in advance.

Please test that the participant app QR code opens the participant app, and that draw results can be viewed on a smartphone. If you use paper cards, it is also reassuring to test scanning the card number QR code.

Please check the purchase page for cloud delivery pricing.

Please check the API key purchase guide for details about cloud delivery passes.

Please check the API key purchase guide for details about API keys.

The API key is shown on the screen after purchase. It is also sent to the email address entered at the time of purchase. To receive an Amazon eligible-product benefit code, please use the benefit code request page.

The API key can be used with both the browser version and the Windows version. However, if the same API key is used on multiple devices or apps at the same time, draw result synchronization may become inconsistent. For a live event, please use one draw screen per API key.

The API key is valid for one year after purchase. If you have a planned usage date, please use it within the validity period.

Enter the expired API key in the cloud delivery API key field in the BINGO LINK app, then select "Show QR code without starting use." An input field for an extension API key will appear. By entering and registering an unused API key in that extension API key field, you can resume use while keeping the same participant app URL and QR code from the expired API key.

Concurrent connections means the total number of draw apps, participant apps, staff apps, host apps, and multi-screen apps being used at the same time.

Yes. The cloud delivery pass purchase completion email includes a qualified invoice and receipt. You can check the order number, product name, number of usage days, amount, tax rate, consumption tax amount, issuing business, registration number, payment method, and related details. We are sorry, but we do not support individual changes to the recipient name or invoice description.

BINGO LINK official bingo cards are designed so that numbers can be pressed through to make holes. When using the printable free bingo card PDF, please mark numbers with a pen or similar tool.

It is useful when you want to guide participants with QR codes only, without using paper bingo cards. Please consider this style when you want participants to display virtual cards.

It can be used that way, but participants with the same card number are likely to get bingo at the same time. We recommend giving each participant a different card number whenever possible.

Yes, you can run multiple draws. If you use paper bingo cards, please prepare enough bingo cards for the number of draws.

Up to 20 histories are saved on the same device and in the same browser. When the limit is exceeded, older histories are automatically replaced.

No. Participants do not need to install a dedicated app. They can join from the browser on their smartphone.

Participants scan the participant app QR code. When the participant app opens, they tap "Scan card by QR code" and scan the card number QR code on their bingo card.

Participants who do not use a smartphone can join with paper bingo cards only. Depending on your event operation, please consider staff-side confirmation as well.

Yes. Multiple staff devices can check bingo at the same time.

No. Participant cards do not need to be registered in advance at check-in.

Yes. Staff devices can be added during the event. Please scan the staff app QR code to use them.

No. Account registration is not required to use BINGO LINK.

Yes. It can be used on both iPhone and Android. Please check display and QR code scanning in advance on the actual devices you plan to use.

Yes. It can be used on tablets. We recommend testing the devices you plan to use at the venue in advance.

Please prepare a device for running the draw and a screen for displaying the draw screen. One device can also be used for both purposes. If staff will check bingo with the staff app, please also prepare staff smartphones.

If a QR code cannot be scanned, please enter the URL printed on the posted material directly. You can also access it by having someone who successfully scanned it share the URL.

Yes. Draw results remain even after the browser is reloaded.

Participants do not need to enter personal information. When purchasing a cloud delivery pass, the purchaser's email address is required.

No. Participants do not need to register an account on their smartphones.

Participants do not enter personal information such as names or contact details, so no participant information is stored. When purchasing a cloud delivery pass, information required for purchase, such as the purchaser's email address, is handled.